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Privacy Policy

A legal disclaimer

Privacy Policy for Supreme Cleanz

Last Updated: May 15, 2025

Your privacy is important to us. This Privacy Policy explains how Supreme Cleanz ("we," "us," or "our") collects, uses, discloses, and protects your information when you visit our website at SupremeCleanz.co.uk (the "Website") and use our mobile car detailing services.  

By accessing or using our Website and services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our Website or services.  

1. Information We Collect

We may collect various types of information from and about users of our Website and services, including:

  • Personal Information: This is information that can be used to identify you directly or indirectly. It may include:  

    • Contact Information: Name, email address, phone number, physical address (for service location).

    • Payment Information: Billing address, credit card details (processed securely by third-party payment processors – we do not store full credit card numbers on our servers).

    • Vehicle Information: Make, model, year, license plate number (as needed for service).

    • Appointment Details: Date, time, and type of detailing service requested.

    • Communication Information: Records of your correspondence with us (e.g., emails, chat logs).

  • Usage Data: Information about your interaction with our Website, such as:

    • Your IP address

    • Browser type and version

    • Pages you visit on our Website

    • Time and date of your visit

    • Time spent on those pages

    • Referring website addresses

    • Device information (e.g., operating system, device ID)

    • Clickstream data

2. How We Collect Your Information

We collect information in several ways:

  • Directly from You: When you:

    • Fill out forms on our Website (e.g., booking forms, contact forms).

    • Communicate with us via email, phone, or live chat.

    • Create an account on our Website.

    • Provide information in person during a service.

  • Automatically: As you navigate through the Website:

    • Cookies: We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Website and hold certain information. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.  

    • Analytics Tools: We may use third-party analytics services (e.g., Google Analytics) to collect and analyze usage data.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Manage Our Services:  

    • Scheduling and confirming your mobile car detailing appointments.

    • Processing your payments.

    • Delivering the requested detailing services at your specified location.

    • Communicating with you about your appointments and services.

  • To Improve Our Website and Services:

    • Understanding how users interact with our Website to enhance user experience.

    • Developing new features and services.

    • Troubleshooting and addressing technical issues.

  • For Communication:

    • Responding to your inquiries and requests.

    • Sending you important service updates, confirmations, and reminders.

    • With your consent, sending you marketing and promotional communications about our services, special offers, or news.

  • For Security and Fraud Prevention:

    • Protecting our Website, services, and users from fraud and other malicious activities.

    • Enforcing our terms and conditions.

  • For Legal Compliance:

    • Complying with applicable laws, regulations, and legal processes.

4. How We Share Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing our services (e.g., payment processors, scheduling software providers, IT support, marketing agencies, analytics providers). These service providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.  

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).  

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.  

  • Aggregated or Anonymized Data: We may share aggregated or anonymized data that does not directly identify you with third parties for various purposes, such as analytics, research, or marketing.  

5. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.  

6. Your Choices and Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information:

  • Access and Correction: You may have the right to request access to the personal information we hold about you and to request corrections to any inaccuracies.

  • Opt-Out of Marketing: You can opt out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails. Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your services or appointments.  

  • Cookies: You can manage your cookie preferences through your browser settings.

  • Deletion: In some cases, you may have the right to request the deletion of your personal information, subject to certain legal exceptions.

To exercise any of these rights, please contact us using the contact details provided below.  

7. Third-Party Links

Our Website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.  

8. Children's Privacy

Our Website and services are not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.  

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Website after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.  

10. Contact Us

If you have any questions about this Privacy Policy, our data practices, or your rights, please contact us:  

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